Customer Satisfaction

100% Customer Satisfaction

We understand the frustrations and inconveniences caused by having an accident and aim to avoid antagonising the situation by trying to accommodate our customer request's where ever possible.  Our company policy is to offer ALL our customers: friendliness; understanding; fairness; control; options and information and to not only fulfil their basic needs but to exceed their expectations!

Customer satisfaction is the single most important aspect of our company culture.  Doseley Motor's have gained a highly respected reputation, not just locally but also nationally, for our levels of customer care and professional service.  


We pride ourselves on what our customers think of our services and aim to give each and every individual a positive experience at what can be a very stressful time.  Here are just a few appreciations from recent customers. 

  • "We were highly impressed by the courtesy and pleasantness of all the staff we spoke to. The repairs were done very well - we are happy with the job"
    Mrs Edwards, Telford
  • I have recently had both my vehicles, a Ford S Max and VW Golf, repaired at your premises. I just wanted to say how impressed my wife and I were with the service you provided, the quality of the work carried out and the helpfulness of your staff. The lady on the front desk was fantastic. It's not often we find places that we feel we should let them know how good they were, but Doseley certainly were.
    Simon and Lucy Dunn
  • 'Thank You' for the repair carried out on my XK. It was a relief to know that the repair was going to be done at Doseley Motors as your good reputation preceeds you. I am delighted at the standard of every aspect of the repair, and the courteous professional manor in which I was treated.
    John Theodore